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Customer Success Director
A company is looking for a Customer Success Director. Key Responsibilities Build and manage a high-performing team of Customer Success Managers, fostering a customer-centric culture Oversee the customer journey for major accounts, ensuring successful onboarding and value realization of the platform Serve as the voice of the customer, providing feedback to improve the platform and customer experience Required Qualifications 10+ years of experience in customer success, account management, or related roles, focusing on enterprise software or SaaS solutions 5+ years of experience leading customer success teams with a proven track record Deep understanding of the modern data stack and challenges faced by data teams Experience with customer success platforms such as Gainsight or Totango Proven ability to drive customer retention, expansion, and advocacy
A company is looking for a Customer Success Director.
Key Responsibilities
Build and manage a high-performing team of Customer Success Managers, fostering a customer-centric culture
Oversee the customer journey for major accounts, ensuring successful onboarding and value realization of the platform
Serve as the voice of the customer, providing feedback to improve the platform and customer experience
Required Qualifications
10+ years of experience in customer success, account management, or related roles, focusing on enterprise software or SaaS solutions
5+ years of experience leading customer success teams with a proven track record
Deep understanding of the modern data stack and challenges faced by data teams
Experience with customer success platforms such as Gainsight or Totango
Proven ability to drive customer retention, expansion, and advocacy