Customer Success Support Specialist
A company is looking for a Customer Success Tier 2 Support professional. Key Responsibilities Manage and resolve escalated technical issues from Tier 1 support Investigate and diagnose software, network, and system configuration issues Act as the point of contact for escalated cases, ensuring clear communication with customers Required Qualifications Bachelor's Degree or equivalent experience in Information Technology, Computer Science, or related field At least 3 years of experience in customer support or related roles Proficient in customer support software and tools Experience in software support is preferred Strong analytical skills and experience with performance metrics and reporting
A company is looking for a Customer Success Tier 2 Support professional.
Key Responsibilities
Manage and resolve escalated technical issues from Tier 1 support
Investigate and diagnose software, network, and system configuration issues
Act as the point of contact for escalated cases, ensuring clear communication with customers
Required Qualifications
Bachelor's Degree or equivalent experience in Information Technology, Computer Science, or related field
At least 3 years of experience in customer support or related roles
Proficient in customer support software and tools
Experience in software support is preferred
Strong analytical skills and experience with performance metrics and reporting
