CX Training Facilitator
A company is looking for a CX Training Facilitator who will enhance the Customer Experience teams through effective training and development. Key Responsibilities Conduct engaging training sessions for new hires and ongoing team development Collaborate with the content team to improve training materials based on effectiveness Analyze performance trends to identify learning opportunities and create tailored training plans Required Qualifications 1+ year of experience in a training facilitator role Proven success in coaching or mentoring peers Experience with training tools like Lessonly/Seismic Learning or Articulate/Reach Strong understanding of modern training methods and e-learning platforms Comfort with Salesforce in a support/training setting
A company is looking for a CX Training Facilitator who will enhance the Customer Experience teams through effective training and development.
Key Responsibilities
Conduct engaging training sessions for new hires and ongoing team development
Collaborate with the content team to improve training materials based on effectiveness
Analyze performance trends to identify learning opportunities and create tailored training plans
Required Qualifications
1+ year of experience in a training facilitator role
Proven success in coaching or mentoring peers
Experience with training tools like Lessonly/Seismic Learning or Articulate/Reach
Strong understanding of modern training methods and e-learning platforms
Comfort with Salesforce in a support/training setting
