Director of Certification Operations

A company is looking for a Director of Certification Operations and Experience. Key Responsibilities Lead day-to-day operations across Policy, Client Relations, and Analyst teams to deliver top-tier Certification outcomes Own the end-to-end Certification delivery process, ensuring efficiency, scale, and consistent quality Drive client experience strategy and collaborate with internal teams to enhance customer interactions across all touchpoints Required Qualifications 5+ years in a leadership role overseeing client-facing support, service, or operational delivery Proven ability to lead cross-functional teams and scale complex services in a regulated industry Demonstrated experience in operational efficiency and client satisfaction Deep understanding of experience design principles and continuous service improvement Bachelor's degree or equivalent experience; practical expertise valued over credentials

Apr 24, 2025 - 19:09

A company is looking for a Director of Certification Operations and Experience. Key Responsibilities Lead day-to-day operations across Policy, Client Relations, and Analyst teams to deliver top-tier Certification outcomes Own the end-to-end Certification delivery process, ensuring efficiency, scale, and consistent quality Drive client experience strategy and collaborate with internal teams to enhance customer interactions across all touchpoints Required Qualifications 5+ years in a leadership role overseeing client-facing support, service, or operational delivery Proven ability to lead cross-functional teams and scale complex services in a regulated industry Demonstrated experience in operational efficiency and client satisfaction Deep understanding of experience design principles and continuous service improvement Bachelor's degree or equivalent experience; practical expertise valued over credentials