Escalation Analyst

A company is looking for an Escalation Analyst to manage and resolve escalated issues while ensuring effective communication between departments. Key Responsibilities Monitor and support the service desk for major incidents Communicate and escalate incidents to appropriate support teams for quick resolution Drive Major Incident calls/bridges, managing participants with a focus on restoration actions Required Qualifications 3-5 years of Incident Management / Major Incident Management experience Understanding of ITSM practices (Incident, Problem, Change, etc.) Proficient in Microsoft Office 365 tools and other collaborative apps Strong understanding of technical processes and data management

Mar 4, 2025 - 00:05

A company is looking for an Escalation Analyst to manage and resolve escalated issues while ensuring effective communication between departments. Key Responsibilities Monitor and support the service desk for major incidents Communicate and escalate incidents to appropriate support teams for quick resolution Drive Major Incident calls/bridges, managing participants with a focus on restoration actions Required Qualifications 3-5 years of Incident Management / Major Incident Management experience Understanding of ITSM practices (Incident, Problem, Change, etc.) Proficient in Microsoft Office 365 tools and other collaborative apps Strong understanding of technical processes and data management