Exceptions Specialist
A company is looking for an Exceptions Specialist who will manage transportation service requests and monitor billing trends. Key Responsibilities Ensure accurate trip data input and resolution according to service guidelines Manage the denial and appeal process while advising management on customer service issues Investigate issues related to transportation use and report any fraudulent situations Required Qualifications High School Graduate or General Education Degree (GED) 0-2 years of previous contact center customer service experience
A company is looking for an Exceptions Specialist who will manage transportation service requests and monitor billing trends.
Key Responsibilities
Ensure accurate trip data input and resolution according to service guidelines
Manage the denial and appeal process while advising management on customer service issues
Investigate issues related to transportation use and report any fraudulent situations
Required Qualifications
High School Graduate or General Education Degree (GED)
0-2 years of previous contact center customer service experience
