Global Incident Management Lead

A company is looking for a Head of Global Incident Management. Key Responsibilities Lead and optimize the global 24/7 incident response team, ensuring effective collaboration and escalation Develop and manage the incident response strategy and roadmap, aligning with company reliability standards Analyze incidents to drive improvements and collaborate with engineering to enhance incident response workflows Required Qualifications 10+ years of management experience, including 4+ years managing managers 8+ years of experience in incident response for large-scale distributed services with high SLOs/SLAs Proven ability to lead strategic projects involving multiple stakeholders Proficiency in basic incident troubleshooting and familiarity with SQL, Splunk, or similar query languages Ability to adapt communication for diverse audiences, including executives and internal teams

May 14, 2025 - 23:36

A company is looking for a Head of Global Incident Management. Key Responsibilities Lead and optimize the global 24/7 incident response team, ensuring effective collaboration and escalation Develop and manage the incident response strategy and roadmap, aligning with company reliability standards Analyze incidents to drive improvements and collaborate with engineering to enhance incident response workflows Required Qualifications 10+ years of management experience, including 4+ years managing managers 8+ years of experience in incident response for large-scale distributed services with high SLOs/SLAs Proven ability to lead strategic projects involving multiple stakeholders Proficiency in basic incident troubleshooting and familiarity with SQL, Splunk, or similar query languages Ability to adapt communication for diverse audiences, including executives and internal teams