Guest Experience Specialist

A company is looking for a Guest Experience Specialist who is passionate about hospitality and eager to support guests. Key Responsibilities Manage guest inquiries, reservations, and resolutions via various communication channels Provide quick and professional responses to guest questions and concerns before, during, and after their stay Screen potential guests to ensure adherence to house policies and collaborate with internal teams for guest support Required Qualifications Hospitality background with direct customer interaction experience Previous contact center experience is highly preferred Intermediate technical understanding and experience with CRM systems is a plus Ability to multitask and navigate multiple systems while communicating with guests Availability for a flexible work schedule, including weekends and holidays

Apr 24, 2025 - 02:05

A company is looking for a Guest Experience Specialist who is passionate about hospitality and eager to support guests. Key Responsibilities Manage guest inquiries, reservations, and resolutions via various communication channels Provide quick and professional responses to guest questions and concerns before, during, and after their stay Screen potential guests to ensure adherence to house policies and collaborate with internal teams for guest support Required Qualifications Hospitality background with direct customer interaction experience Previous contact center experience is highly preferred Intermediate technical understanding and experience with CRM systems is a plus Ability to multitask and navigate multiple systems while communicating with guests Availability for a flexible work schedule, including weekends and holidays