Head of Customer Delivery

A company is looking for a Head of Customer Delivery (Implementation). Key Responsibilities Lead and manage a team of Customer Delivery Managers to ensure seamless post-sale implementations Develop and execute customer delivery strategies to drive operational excellence and standardization Foster cross-functional partnerships to align implementation plans with customer needs and product capabilities Required Qualifications 6+ years of experience in post-sales, customer delivery, or account management, with 2+ years in a management role Strong background in payments, fintech, or enterprise SaaS Experience leading customer onboarding for Tier 1 clients Proven track record in driving customer satisfaction and revenue retention Familiarity with product management principles and customer feedback integration

Apr 23, 2025 - 21:52

A company is looking for a Head of Customer Delivery (Implementation). Key Responsibilities Lead and manage a team of Customer Delivery Managers to ensure seamless post-sale implementations Develop and execute customer delivery strategies to drive operational excellence and standardization Foster cross-functional partnerships to align implementation plans with customer needs and product capabilities Required Qualifications 6+ years of experience in post-sales, customer delivery, or account management, with 2+ years in a management role Strong background in payments, fintech, or enterprise SaaS Experience leading customer onboarding for Tier 1 clients Proven track record in driving customer satisfaction and revenue retention Familiarity with product management principles and customer feedback integration