Help Desk Support Lead

A company is looking for a Help Desk / Customer Support Lead to support the Department of Health and Human Services. Key Responsibilities Provide helpdesk support to teams using OHS monitoring systems Track, analyze, and report on Help Desk performance and user satisfaction metrics Manage a Help Desk team and act as a liaison between end users and technical teams Required Qualifications Bachelor's Degree or higher in Information Management, Information Systems, Computer Science, or equivalent field Experience supervising a Help Desk team and understanding multi-tiered help desk operations Experience with ServiceNow ticketing system for help desk operations Demonstrable experience with federal security standards related to user access and incident handling Basic database querying proficiency and working knowledge of RESTful API troubleshooting

Apr 14, 2025 - 13:05

A company is looking for a Help Desk / Customer Support Lead to support the Department of Health and Human Services. Key Responsibilities Provide helpdesk support to teams using OHS monitoring systems Track, analyze, and report on Help Desk performance and user satisfaction metrics Manage a Help Desk team and act as a liaison between end users and technical teams Required Qualifications Bachelor's Degree or higher in Information Management, Information Systems, Computer Science, or equivalent field Experience supervising a Help Desk team and understanding multi-tiered help desk operations Experience with ServiceNow ticketing system for help desk operations Demonstrable experience with federal security standards related to user access and incident handling Basic database querying proficiency and working knowledge of RESTful API troubleshooting