Helpdesk Analyst
A company is looking for a Helpdesk Analyst to join their support team. Key Responsibilities: Provide support for end users via phone, email, and remote tools Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, and basic networking Handle user onboarding/offboarding and maintain detailed documentation of work performed Required Qualifications: Minimum of 3 years of experience as a Helpdesk Analyst, preferably in an MSP environment Strong expertise in Windows desktop operating systems 10/11 Experience with Microsoft 365, Azure AD, Intune, and related cloud services Solid understanding of firewalls, switches, and networking fundamentals Experience with RMM tools, PSA systems, and IT automation
A company is looking for a Helpdesk Analyst to join their support team.
Key Responsibilities:
Provide support for end users via phone, email, and remote tools
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, and basic networking
Handle user onboarding/offboarding and maintain detailed documentation of work performed
Required Qualifications:
Minimum of 3 years of experience as a Helpdesk Analyst, preferably in an MSP environment
Strong expertise in Windows desktop operating systems 10/11
Experience with Microsoft 365, Azure AD, Intune, and related cloud services
Solid understanding of firewalls, switches, and networking fundamentals
Experience with RMM tools, PSA systems, and IT automation
