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Helpdesk Support Professional
A company is looking for an IT Help Desk Support Professional for a remote contract-to-hire position. Key Responsibilities Field and resolve telephone calls, chat, and online portal questions from users Provide first-tier technical support for hardware, software, access management, and telecom issues Assist users with questions and/or issues related to processes and procedures Required Qualifications Associate's Degree in Computer Science or a related field Intermediate knowledge of Microsoft Office Suite applications Experience with SharePoint, Project, and Access is highly desired Knowledge of desktop Operating Systems such as W2K, XP, 7, 8, and Mac OS X is highly desired
A company is looking for an IT Help Desk Support Professional for a remote contract-to-hire position.
Key Responsibilities
Field and resolve telephone calls, chat, and online portal questions from users
Provide first-tier technical support for hardware, software, access management, and telecom issues
Assist users with questions and/or issues related to processes and procedures
Required Qualifications
Associate's Degree in Computer Science or a related field
Intermediate knowledge of Microsoft Office Suite applications
Experience with SharePoint, Project, and Access is highly desired
Knowledge of desktop Operating Systems such as W2K, XP, 7, 8, and Mac OS X is highly desired
