HR Contact Center Representative

A company is looking for an HR Contact Center Representative to serve as the primary contact for employee inquiries and provide high-quality service. Key Responsibilities Responds to inquiries from employees, retirees, and family members regarding HR and payroll questions through various communication channels Documents interactions accurately and resolves cases in a professional manner while meeting performance indicators Coaches users on HR and Payroll self-service technology and escalates complex cases as needed Required Qualifications High School diploma required; Bachelor's degree in business or human resources preferred 1-2 years of customer service experience, preferably in a human resources contact center Basic knowledge of Human Resources practices and services Ability to maintain confidentiality and exercise professional judgment Willingness to work flexible hours and overtime as needed

Mar 26, 2025 - 07:55

A company is looking for an HR Contact Center Representative to serve as the primary contact for employee inquiries and provide high-quality service. Key Responsibilities Responds to inquiries from employees, retirees, and family members regarding HR and payroll questions through various communication channels Documents interactions accurately and resolves cases in a professional manner while meeting performance indicators Coaches users on HR and Payroll self-service technology and escalates complex cases as needed Required Qualifications High School diploma required; Bachelor's degree in business or human resources preferred 1-2 years of customer service experience, preferably in a human resources contact center Basic knowledge of Human Resources practices and services Ability to maintain confidentiality and exercise professional judgment Willingness to work flexible hours and overtime as needed