Idaho Licensed Call Center Representative

A company is looking for a Call Center Representative - Healthcare - Remote Idaho. Key Responsibilities Provide knowledgeable responses to basic client questions and escalate complex cases as needed Resolve client inquiries, update account history, and follow up to confirm resolution Collaborate with team members and management to enhance client service processes Required Qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software and Microsoft Office applications Ability to work effectively within a team and identify stakeholders for inquiries Experience in meeting production targets and adhering to service level agreements Familiarity with reviewing and recommending changes to procedures and workflows

Apr 24, 2025 - 00:00

A company is looking for a Call Center Representative - Healthcare - Remote Idaho. Key Responsibilities Provide knowledgeable responses to basic client questions and escalate complex cases as needed Resolve client inquiries, update account history, and follow up to confirm resolution Collaborate with team members and management to enhance client service processes Required Qualifications 2 or more years of customer service experience in any industry Knowledge of basic help desk software and Microsoft Office applications Ability to work effectively within a team and identify stakeholders for inquiries Experience in meeting production targets and adhering to service level agreements Familiarity with reviewing and recommending changes to procedures and workflows