Incident Manager

A company is looking for an Incident Manager responsible for overseeing the Incident and Problem Management processes for Technical Operations. Key Responsibilities Align resources to resolve critical incidents and drive service restoration Manage the Problem Management queue to address underlying causes of incidents Lead cross-functional post-incident reviews for continuous operational improvement Required Qualifications Strong understanding of high-availability environments and incident resolution Experience in managing incident and problem management processes Technical expertise in data centers, cloud environments, hardware, software, and networks Ability to coordinate resources from diverse teams effectively Demonstrated adaptability and resilience in high-pressure situations

Feb 10, 2025 - 21:23

A company is looking for an Incident Manager responsible for overseeing the Incident and Problem Management processes for Technical Operations. Key Responsibilities Align resources to resolve critical incidents and drive service restoration Manage the Problem Management queue to address underlying causes of incidents Lead cross-functional post-incident reviews for continuous operational improvement Required Qualifications Strong understanding of high-availability environments and incident resolution Experience in managing incident and problem management processes Technical expertise in data centers, cloud environments, hardware, software, and networks Ability to coordinate resources from diverse teams effectively Demonstrated adaptability and resilience in high-pressure situations