IT Service Desk Professional

A company is looking for an IT Service Desk Professional I to provide remote IT support and customer service. Key Responsibilities Provide over-the-phone IT technical support for desktop applications, network troubleshooting, and clinical application support Utilize IT tools to diagnose and resolve computer-related issues while logging and documenting troubleshooting steps Participate in on-call support during non-business hours and ensure maximum customer service and issue ownership Required Qualifications Minimum of a High School diploma/GED with one year of certification from college or technical school or at least one year of customer service experience Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot Microsoft products Ability to work evening, weekend, and holiday coverage as needed and scheduled

Apr 4, 2025 - 18:59

A company is looking for an IT Service Desk Professional I to provide remote IT support and customer service. Key Responsibilities Provide over-the-phone IT technical support for desktop applications, network troubleshooting, and clinical application support Utilize IT tools to diagnose and resolve computer-related issues while logging and documenting troubleshooting steps Participate in on-call support during non-business hours and ensure maximum customer service and issue ownership Required Qualifications Minimum of a High School diploma/GED with one year of certification from college or technical school or at least one year of customer service experience Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot Microsoft products Ability to work evening, weekend, and holiday coverage as needed and scheduled