IT Support Coordinator

A company is looking for an IT Support Coordinator to ensure smooth technical operations for brokers and internal users. Key Responsibilities Provide frontline support for system-related issues to brokers and internal users Investigate, diagnose, and resolve technical issues while managing IT support tickets Identify recurring issues and develop user guides and training materials for self-service support Required Qualifications Associate or Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience) 2+ years in an IT support role, preferably in an insurance environment Familiarity with insurance systems such as Vertafore MGA Systems, ImageRight, and Salesforce Basic understanding of databases and troubleshooting connectivity issues Customer service-oriented mindset with a proactive approach to issue resolution

Apr 1, 2025 - 23:24

A company is looking for an IT Support Coordinator to ensure smooth technical operations for brokers and internal users. Key Responsibilities Provide frontline support for system-related issues to brokers and internal users Investigate, diagnose, and resolve technical issues while managing IT support tickets Identify recurring issues and develop user guides and training materials for self-service support Required Qualifications Associate or Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience) 2+ years in an IT support role, preferably in an insurance environment Familiarity with insurance systems such as Vertafore MGA Systems, ImageRight, and Salesforce Basic understanding of databases and troubleshooting connectivity issues Customer service-oriented mindset with a proactive approach to issue resolution