ITSM Queue Manager

A company is looking for a Queue Manager. Key Responsibilities: Monitor ticket queues, prioritize work, and assign tickets for troubleshooting and resolution Analyze client business applications and provide Tier I/II support for issues Perform help desk support for various hardware and software, including user account setup Required Qualifications: US citizen Bachelor's degree with 3+ years of relevant experience, or High School Diploma with 11 years of experience in customer technology and support roles 3+ years of experience providing phone and/or in-person support for business applications Experience with ITSM tools such as ServiceNow and Microsoft Office 365 2+ years of Asset Management and ITIL Service Management experience

Mar 21, 2025 - 21:50

A company is looking for a Queue Manager. Key Responsibilities: Monitor ticket queues, prioritize work, and assign tickets for troubleshooting and resolution Analyze client business applications and provide Tier I/II support for issues Perform help desk support for various hardware and software, including user account setup Required Qualifications: US citizen Bachelor's degree with 3+ years of relevant experience, or High School Diploma with 11 years of experience in customer technology and support roles 3+ years of experience providing phone and/or in-person support for business applications Experience with ITSM tools such as ServiceNow and Microsoft Office 365 2+ years of Asset Management and ITIL Service Management experience