Lead Escalation Engineer

A company is looking for a Lead Escalation Engineer to join their Customer Success Escalation team. Key Responsibilities Serve as the primary point of contact for customer escalations and support cases Provide regular status updates to customers and internal stakeholders in accordance with SLAs Advocate for customers by coordinating with multiple teams to enhance customer satisfaction Required Qualifications 8+ years of experience in a technical post-sales support role Strong understanding of network security, incident response, and threat hunting Proven experience with UNIX/Linux, Windows systems, cloud services, and virtualization Extensive networking experience BS/BA or equivalent in a relevant field (CS, EE, MIS)

Apr 24, 2025 - 22:02

A company is looking for a Lead Escalation Engineer to join their Customer Success Escalation team. Key Responsibilities Serve as the primary point of contact for customer escalations and support cases Provide regular status updates to customers and internal stakeholders in accordance with SLAs Advocate for customers by coordinating with multiple teams to enhance customer satisfaction Required Qualifications 8+ years of experience in a technical post-sales support role Strong understanding of network security, incident response, and threat hunting Proven experience with UNIX/Linux, Windows systems, cloud services, and virtualization Extensive networking experience BS/BA or equivalent in a relevant field (CS, EE, MIS)