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Manager of Partner Support
A company is looking for a Manager, Partner Support Engineer. Key Responsibilities Lead, manage, and inspire a team of Partner Support Engineers while fostering a culture of continuous improvement Oversee escalations from internal teams and external partners, ensuring timely resolution and communication Define and track KPIs to measure team performance and optimize support processes Required Qualifications 3-5 years of support management experience in a tech company or SaaS environment Proven experience managing teams in a global, distributed environment Strong background in performance management using metrics for continuous improvement Proficient in using CRM systems like ServiceNow or Salesforce B.A./B.S. in a related field or equivalent work experience
A company is looking for a Manager, Partner Support Engineer.
Key Responsibilities
Lead, manage, and inspire a team of Partner Support Engineers while fostering a culture of continuous improvement
Oversee escalations from internal teams and external partners, ensuring timely resolution and communication
Define and track KPIs to measure team performance and optimize support processes
Required Qualifications
3-5 years of support management experience in a tech company or SaaS environment
Proven experience managing teams in a global, distributed environment
Strong background in performance management using metrics for continuous improvement
Proficient in using CRM systems like ServiceNow or Salesforce
B.A./B.S. in a related field or equivalent work experience
