Massachusetts Bilingual Intake Specialist
A company is looking for a Bilingual Intake Specialist to provide legal information and referrals while conducting client intakes.
Key Responsibilities
Conduct intakes by phone and respond to online intake requests for legal assistance
Provide accurate information, referrals, or legal advice under supervision
Utilize case management database to document case facts and prepare case files
Required Qualifications, Training, and Education
High School/GED Diploma
Fluency in English and Spanish
Proficiency in Microsoft Office Suite
At least 1 year of call center or telephone customer service experience
At least 1 year of data entry and/or intake-related experience
A company is looking for a Bilingual Intake Specialist to provide legal information and referrals while conducting client intakes.
Key Responsibilities
Conduct intakes by phone and respond to online intake requests for legal assistance
Provide accurate information, referrals, or legal advice under supervision
Utilize case management database to document case facts and prepare case files
Required Qualifications, Training, and Education
High School/GED Diploma
Fluency in English and Spanish
Proficiency in Microsoft Office Suite
At least 1 year of call center or telephone customer service experience
At least 1 year of data entry and/or intake-related experience