Medicare Engagement Specialist

A company is looking for a Medicare Engagement Specialist to join their Member Operations team. Key Responsibilities: Engage eligible members through telephonic outreach and present an overview of Medicare programming Guide members through the enrollment process and coordinate next steps post-enrollment Collaborate with Medicare Coaches and Operations Coordinators to ensure a seamless member experience Qualifications: 2-3 years in a customer-facing or sales role, preferably in healthcare or social services Experience with telephonic outreach and comfort in initiating conversations with new members Empathy-driven mindset with the ability to engage older adults and their caregivers Familiarity with Medicare and health benefits navigation is a plus Highly organized and tech-savvy, with experience using digital tools and internal systems

Apr 25, 2025 - 04:32

A company is looking for a Medicare Engagement Specialist to join their Member Operations team. Key Responsibilities: Engage eligible members through telephonic outreach and present an overview of Medicare programming Guide members through the enrollment process and coordinate next steps post-enrollment Collaborate with Medicare Coaches and Operations Coordinators to ensure a seamless member experience Qualifications: 2-3 years in a customer-facing or sales role, preferably in healthcare or social services Experience with telephonic outreach and comfort in initiating conversations with new members Empathy-driven mindset with the ability to engage older adults and their caregivers Familiarity with Medicare and health benefits navigation is a plus Highly organized and tech-savvy, with experience using digital tools and internal systems