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Overnight IT Support Specialist
A company is looking for an Overnight IT Specialist to provide remote technical support during overnight hours. Key Responsibilities Perform remote and local installations and upgrades of enterprise software and hardware Troubleshoot user requests including hardware/software issues, software installations, password resets, and user account management Manage mobile device troubleshooting, setup, and MDM enrollment while documenting and escalating recurring issues Requirements and Qualifications Proven experience administering and troubleshooting Windows 10 and 11 in a Microsoft Active Directory environment Experience managing users and resources in Office 365 Familiarity with troubleshooting TCP/IP, DNS, DHCP, LAN, WAN, and VPN issues Exposure to SCCM and cloud-based architecture (Azure/Entra) is highly desired Experience with Intune and Autopilot is preferred
A company is looking for an Overnight IT Specialist to provide remote technical support during overnight hours.
Key Responsibilities
Perform remote and local installations and upgrades of enterprise software and hardware
Troubleshoot user requests including hardware/software issues, software installations, password resets, and user account management
Manage mobile device troubleshooting, setup, and MDM enrollment while documenting and escalating recurring issues
Requirements and Qualifications
Proven experience administering and troubleshooting Windows 10 and 11 in a Microsoft Active Directory environment
Experience managing users and resources in Office 365
Familiarity with troubleshooting TCP/IP, DNS, DHCP, LAN, WAN, and VPN issues
Exposure to SCCM and cloud-based architecture (Azure/Entra) is highly desired
Experience with Intune and Autopilot is preferred