Participant Services Team Manager
A company is looking for a Participant Service Team Manager. Key Responsibilities Oversee daily operations of the Customer Service team to ensure efficiency and high-quality service Provide coaching and development to team members, setting performance goals and conducting regular feedback sessions Manage performance evaluations, handle promotions or disciplinary actions, and report on team performance Required Qualifications 3-5 years of experience in benefits administration or employee benefits industry preferred 3-5 years of customer experience and/or management preferred Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe Willingness to work outside scheduled hours or overtime as needed Ability to adapt to rapidly changing business requirements
A company is looking for a Participant Service Team Manager.
Key Responsibilities
Oversee daily operations of the Customer Service team to ensure efficiency and high-quality service
Provide coaching and development to team members, setting performance goals and conducting regular feedback sessions
Manage performance evaluations, handle promotions or disciplinary actions, and report on team performance
Required Qualifications
3-5 years of experience in benefits administration or employee benefits industry preferred
3-5 years of customer experience and/or management preferred
Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe
Willingness to work outside scheduled hours or overtime as needed
Ability to adapt to rapidly changing business requirements
