Patient Care Advocacy Manager

A company is looking for a Patient Care Advocacy Manager to lead a team of Patient Care Advocates and ensure exceptional service to patients and healthcare providers. Key Responsibilities Lead and manage a team of Patient Care Advocates, setting performance expectations and conducting reviews Oversee the prior authorization and appeals process while maintaining knowledge of pharmacy and medical benefits Act as a point of escalation for complex inquiries and collaborate with stakeholders to enhance patient care Required Qualifications Bachelor's degree in a healthcare-related field or equivalent experience 5+ years of experience in a customer service or patient advocacy role in healthcare settings 3+ years of leadership or management experience In-depth knowledge of medical terminology, healthcare regulations, and insurance processes Proficient in using electronic medical record systems and relevant software

Mar 24, 2025 - 21:33

A company is looking for a Patient Care Advocacy Manager to lead a team of Patient Care Advocates and ensure exceptional service to patients and healthcare providers. Key Responsibilities Lead and manage a team of Patient Care Advocates, setting performance expectations and conducting reviews Oversee the prior authorization and appeals process while maintaining knowledge of pharmacy and medical benefits Act as a point of escalation for complex inquiries and collaborate with stakeholders to enhance patient care Required Qualifications Bachelor's degree in a healthcare-related field or equivalent experience 5+ years of experience in a customer service or patient advocacy role in healthcare settings 3+ years of leadership or management experience In-depth knowledge of medical terminology, healthcare regulations, and insurance processes Proficient in using electronic medical record systems and relevant software