Principal Service Designer
A company is looking for a Principal Product Designer, Service Design.
Key Responsibilities
Lead the service design process, from defining problems to implementing service improvements
Conduct discovery research to gain insights into customer needs and pain points
Create and maintain service blueprints and customer journey maps to illustrate service states
Required Qualifications
Proven experience applying service design thinking in complex organizations
Well-developed knowledge of service design principles and methodologies
Expertise in research and analysis with the ability to extract actionable insights
Excellent problem-solving skills and systems thinking
Proficient in teamwork and running meetings
A company is looking for a Principal Product Designer, Service Design.
Key Responsibilities
Lead the service design process, from defining problems to implementing service improvements
Conduct discovery research to gain insights into customer needs and pain points
Create and maintain service blueprints and customer journey maps to illustrate service states
Required Qualifications
Proven experience applying service design thinking in complex organizations
Well-developed knowledge of service design principles and methodologies
Expertise in research and analysis with the ability to extract actionable insights
Excellent problem-solving skills and systems thinking
Proficient in teamwork and running meetings