Principal Service Designer

A company is looking for a Principal Product Designer, Service Design. Key Responsibilities Lead the service design process, from defining problems to implementing service improvements Conduct discovery research to gain insights into customer needs and pain points Create and maintain service blueprints and customer journey maps to illustrate service states Required Qualifications Proven experience applying service design thinking in complex organizations Well-developed knowledge of service design principles and methodologies Expertise in research and analysis with the ability to extract actionable insights Excellent problem-solving skills and systems thinking Proficient in teamwork and running meetings

Feb 21, 2025 - 12:26

A company is looking for a Principal Product Designer, Service Design. Key Responsibilities Lead the service design process, from defining problems to implementing service improvements Conduct discovery research to gain insights into customer needs and pain points Create and maintain service blueprints and customer journey maps to illustrate service states Required Qualifications Proven experience applying service design thinking in complex organizations Well-developed knowledge of service design principles and methodologies Expertise in research and analysis with the ability to extract actionable insights Excellent problem-solving skills and systems thinking Proficient in teamwork and running meetings