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Principal Service Designer
A company is looking for a Principal Service Designer and Journey Manager. Key Responsibilities Map persona-based journeys to identify important touchpoints and connections Facilitate collaborative workshops and develop a network of collaborators across departments Produce artifacts such as journey maps and service design blueprints, and co-develop a journey management framework Required Qualifications 7+ years of experience in service design and research methods Experience in leveraging data science for design recommendations and AI tools in the design process 5+ years of experience using collaboration and design tools like Mural and Figma 4+ years of experience with Journey Management tools such as TheyDo and Smaply Practical experience with scaling journey management and informing business strategy using design methods
A company is looking for a Principal Service Designer and Journey Manager.
Key Responsibilities
Map persona-based journeys to identify important touchpoints and connections
Facilitate collaborative workshops and develop a network of collaborators across departments
Produce artifacts such as journey maps and service design blueprints, and co-develop a journey management framework
Required Qualifications
7+ years of experience in service design and research methods
Experience in leveraging data science for design recommendations and AI tools in the design process
5+ years of experience using collaboration and design tools like Mural and Figma
4+ years of experience with Journey Management tools such as TheyDo and Smaply
Practical experience with scaling journey management and informing business strategy using design methods