Product Complaints Specialist

A company is looking for a Product Complaints Specialist. Key Responsibilities Manage customer complaint processes including logging, tracking, and documentation of complaints Lead routine complaint management meetings and ensure timely investigation progress Collaborate with teams to determine customer restitution and manage complaint metrics and reports Required Qualifications Bachelor's degree in Business or related Technical field preferred, along with 1-3 years of experience or equivalent combination of education and experience Experience in Customer Complaint Management within the Medical Device industry preferred Technical aptitude with a basic understanding of mechanics and manufacturing processes Basic knowledge of quality systems including procedures and documentation Flexibility and adaptability in dynamic environments with the ability to collaborate across various departments

Apr 28, 2025 - 16:27

A company is looking for a Product Complaints Specialist. Key Responsibilities Manage customer complaint processes including logging, tracking, and documentation of complaints Lead routine complaint management meetings and ensure timely investigation progress Collaborate with teams to determine customer restitution and manage complaint metrics and reports Required Qualifications Bachelor's degree in Business or related Technical field preferred, along with 1-3 years of experience or equivalent combination of education and experience Experience in Customer Complaint Management within the Medical Device industry preferred Technical aptitude with a basic understanding of mechanics and manufacturing processes Basic knowledge of quality systems including procedures and documentation Flexibility and adaptability in dynamic environments with the ability to collaborate across various departments