![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How One Brand Solved the Marketing Attribution Puzzle [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/marketing-attribution-model-600x338.png?#)
Product Support Team Lead
A company is looking for a Product Support Team Lead (Remote). Key Responsibilities Lead, coach, and mentor a team of product support representatives Provide hands-on support to customers, handling complex inquiries and escalations Identify areas for team growth and improvement, and implement training programs Required Qualifications Proven experience in a product support or technical support role, with 1-2 years in a leadership capacity Experience with Intercom and Salesforce Ability to balance team leadership with hands-on customer support Passion for the startup experience Strong technical problem-solving abilities
A company is looking for a Product Support Team Lead (Remote).
Key Responsibilities
Lead, coach, and mentor a team of product support representatives
Provide hands-on support to customers, handling complex inquiries and escalations
Identify areas for team growth and improvement, and implement training programs
Required Qualifications
Proven experience in a product support or technical support role, with 1-2 years in a leadership capacity
Experience with Intercom and Salesforce
Ability to balance team leadership with hands-on customer support
Passion for the startup experience
Strong technical problem-solving abilities