Provider Services Supervisor

A company is looking for a Supervisor, Provider Services to lead a contact center team focused on prior authorization services in healthcare. Key Responsibilities Supervise, mentor, and develop a team of contact center representatives Monitor daily operations to ensure adherence to service levels and quality standards Analyze performance metrics to identify trends and implement improvements Required Qualifications Associate degree or higher in Business Administration, Healthcare Management, or related field preferred Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role Experience in healthcare, insurance, or prior authorization services is highly desirable Proficient in contact center software and CRM systems Ability to handle high-pressure situations and maintain a positive attitude

May 15, 2025 - 18:36

A company is looking for a Supervisor, Provider Services to lead a contact center team focused on prior authorization services in healthcare. Key Responsibilities Supervise, mentor, and develop a team of contact center representatives Monitor daily operations to ensure adherence to service levels and quality standards Analyze performance metrics to identify trends and implement improvements Required Qualifications Associate degree or higher in Business Administration, Healthcare Management, or related field preferred Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role Experience in healthcare, insurance, or prior authorization services is highly desirable Proficient in contact center software and CRM systems Ability to handle high-pressure situations and maintain a positive attitude