Quality Assurance Team Manager

A company is looking for a Quality Assurance Assistant Team Manager to support operational excellence across client-facing projects. Key Responsibilities Execute QA reviews to assess performance across support, moderation, or community teams Deliver actionable QA feedback and collaborate with Project Managers to identify coaching opportunities Monitor performance trends and support onboarding and offboarding of employees and contractors Required Qualifications 2+ years experience in a Quality Assurance, Team Lead, or Assistant Project Manager role in a digital operations environment Strong familiarity with QA platforms such as Klaus, Zendesk QA, or similar Experience working within Zendesk or other ticketing/support systems is highly preferred Proven ability to deliver feedback professionally and motivate team members toward improvement Highly organized with exceptional time management capabilities

Jun 21, 2025 - 04:00

A company is looking for a Quality Assurance Assistant Team Manager to support operational excellence across client-facing projects. Key Responsibilities Execute QA reviews to assess performance across support, moderation, or community teams Deliver actionable QA feedback and collaborate with Project Managers to identify coaching opportunities Monitor performance trends and support onboarding and offboarding of employees and contractors Required Qualifications 2+ years experience in a Quality Assurance, Team Lead, or Assistant Project Manager role in a digital operations environment Strong familiarity with QA platforms such as Klaus, Zendesk QA, or similar Experience working within Zendesk or other ticketing/support systems is highly preferred Proven ability to deliver feedback professionally and motivate team members toward improvement Highly organized with exceptional time management capabilities