Rapid Resolution Specialist
A company is looking for a Rapid Resolution Specialist responsible for providing quality services and solutions to clients while ensuring high client satisfaction. Key Responsibilities Respond to client inquiries and manage service requests in a timely manner Determine problem severity and assign service requests to appropriate resources Log client problem information accurately and maintain documentation compliance Required Qualifications High School diploma with two years of relevant experience or an Associate's degree; equivalent education and experience considered Previous IT experience preferred Proficiency with business collaboration tools, including MS Office applications and Outlook Ability to gather and analyze information effectively Experience in customer service roles, particularly in a fast-paced environment
A company is looking for a Rapid Resolution Specialist responsible for providing quality services and solutions to clients while ensuring high client satisfaction.
Key Responsibilities
Respond to client inquiries and manage service requests in a timely manner
Determine problem severity and assign service requests to appropriate resources
Log client problem information accurately and maintain documentation compliance
Required Qualifications
High School diploma with two years of relevant experience or an Associate's degree; equivalent education and experience considered
Previous IT experience preferred
Proficiency with business collaboration tools, including MS Office applications and Outlook
Ability to gather and analyze information effectively
Experience in customer service roles, particularly in a fast-paced environment
