Remote Contact Center Manager
A company is looking for a Call Center - Member Contact Center Manager - Remote. Key Responsibilities Oversee day-to-day operations of the Contact Center to achieve credit union goals Forecast call volume and ensure service level agreements are met Direct and develop staff, monitoring performance and establishing development plans Required Qualifications and Education At least three years of sales and service management experience Experience in coaching member contact employees and financial institutions Knowledge of applicable laws, regulations, and compliance practices General knowledge of computers with advanced proficiency in Microsoft Office 2-year degree or equivalent experience in a related field
A company is looking for a Call Center - Member Contact Center Manager - Remote.
Key Responsibilities
Oversee day-to-day operations of the Contact Center to achieve credit union goals
Forecast call volume and ensure service level agreements are met
Direct and develop staff, monitoring performance and establishing development plans
Required Qualifications and Education
At least three years of sales and service management experience
Experience in coaching member contact employees and financial institutions
Knowledge of applicable laws, regulations, and compliance practices
General knowledge of computers with advanced proficiency in Microsoft Office
2-year degree or equivalent experience in a related field
