Remote Trust and Safety Agent

A company is looking for a Remote Trust and Safety Call Center Agent. Key Responsibilities Serve as a customer advocate, providing urgent guidance and reassurance for pet-related inquiries Handle high volumes of inbound customer contacts via phone, email, and chat, maintaining professionalism and efficiency Investigate account incidents and address escalated customer concerns, ensuring swift resolutions Required Qualifications 3+ years of call center experience or equivalent education/certification Ability to work one or both weekend days and holidays, maintaining a flexible schedule Passion for pets and commitment to their safety Capacity to objectively assess situations and multitask effectively Tech-savvy with a data-driven decision-making approach

Apr 4, 2025 - 02:02

A company is looking for a Remote Trust and Safety Call Center Agent. Key Responsibilities Serve as a customer advocate, providing urgent guidance and reassurance for pet-related inquiries Handle high volumes of inbound customer contacts via phone, email, and chat, maintaining professionalism and efficiency Investigate account incidents and address escalated customer concerns, ensuring swift resolutions Required Qualifications 3+ years of call center experience or equivalent education/certification Ability to work one or both weekend days and holidays, maintaining a flexible schedule Passion for pets and commitment to their safety Capacity to objectively assess situations and multitask effectively Tech-savvy with a data-driven decision-making approach