![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
Rhode Island Call Center Associate
A company is looking for a Call Center Associate I - Lottery for a remote position based in Rhode Island. Key Responsibilities Answer inbound calls from lottery retailers regarding equipment issues and game information Connect with internal departments to resolve customer issues through call transfers or conferencing Accurately diagnose and troubleshoot terminal equipment issues while documenting interactions in the CRM tool Required Qualifications High School diploma or equivalent 1+ year of customer service experience in a call center or similar environment General computer knowledge with basic data entry skills Flexibility to work various shifts as needed Experience in IT HelpDesk or End User Customer Service is preferred
A company is looking for a Call Center Associate I - Lottery for a remote position based in Rhode Island.
Key Responsibilities
Answer inbound calls from lottery retailers regarding equipment issues and game information
Connect with internal departments to resolve customer issues through call transfers or conferencing
Accurately diagnose and troubleshoot terminal equipment issues while documenting interactions in the CRM tool
Required Qualifications
High School diploma or equivalent
1+ year of customer service experience in a call center or similar environment
General computer knowledge with basic data entry skills
Flexibility to work various shifts as needed
Experience in IT HelpDesk or End User Customer Service is preferred