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Salesforce Support Lead
A company is looking for a Salesforce Support Lead to manage communication and support efforts between the Tier 1 support team and Salesforce Administrators. Key Responsibilities Act as the primary liaison between the Tier 1 support team and Salesforce Administrators for efficient ticket resolution Provide Tier 2 support for complex Salesforce issues and collaborate with Salesforce Administrators on system changes Develop knowledge base documentation and monitor system performance to recommend continuous improvements Required Qualifications Bachelor's degree in information technology, business administration, or a related field, or equivalent experience 3-5 years of experience in Salesforce support, system administration, or a technical support role Salesforce certifications (Administrator, Advanced Administrator, Business Analyst) preferred Proficiency in Salesforce system configuration, user management, and reporting Experience with ticketing systems such as Jira, ServiceNow, or Solarwinds
A company is looking for a Salesforce Support Lead to manage communication and support efforts between the Tier 1 support team and Salesforce Administrators.
Key Responsibilities
Act as the primary liaison between the Tier 1 support team and Salesforce Administrators for efficient ticket resolution
Provide Tier 2 support for complex Salesforce issues and collaborate with Salesforce Administrators on system changes
Develop knowledge base documentation and monitor system performance to recommend continuous improvements
Required Qualifications
Bachelor's degree in information technology, business administration, or a related field, or equivalent experience
3-5 years of experience in Salesforce support, system administration, or a technical support role
Salesforce certifications (Administrator, Advanced Administrator, Business Analyst) preferred
Proficiency in Salesforce system configuration, user management, and reporting
Experience with ticketing systems such as Jira, ServiceNow, or Solarwinds