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Scaled Customer Success Manager
A company is looking for a Scaled Customer Success Manager. Key Responsibilities Drive customer success initiatives for a portfolio of Mid-Market accounts, focusing on upsells, onboarding, and retention Manage approximately 30 accounts, identifying upsell opportunities and mitigating churn risks Collaborate with cross-functional teams to ensure optimal customer experience and deliver actionable insights through data analysis Required Qualifications 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales Experience managing a high volume of accounts in a scaled customer success model is preferred Proficiency with Salesforce is advantageous Bachelor's degree required
A company is looking for a Scaled Customer Success Manager.
Key Responsibilities
Drive customer success initiatives for a portfolio of Mid-Market accounts, focusing on upsells, onboarding, and retention
Manage approximately 30 accounts, identifying upsell opportunities and mitigating churn risks
Collaborate with cross-functional teams to ensure optimal customer experience and deliver actionable insights through data analysis
Required Qualifications
1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
Experience managing a high volume of accounts in a scaled customer success model is preferred
Proficiency with Salesforce is advantageous
Bachelor's degree required
