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Scaled Customer Success Manager
A company is looking for a Scaled Customer Success Manager. Key Responsibilities Deliver high impact engagements for a large volume of customers across onboarding, adoption, and value stages Monitor customer adoption and respond to account health signals, implementing intervention playbooks as needed Conduct value business reviews to document customer success and identify growth opportunities within accounts Required Qualifications 4+ years of direct client management experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector Proven track record of delivering customer value and managing onboarding, training, and retention Ability to simplify complex systems into actionable insights for clients Experience in managing multiple projects and customer engagements simultaneously Bilingual candidates with French and German language skills are a plus
A company is looking for a Scaled Customer Success Manager.
Key Responsibilities
Deliver high impact engagements for a large volume of customers across onboarding, adoption, and value stages
Monitor customer adoption and respond to account health signals, implementing intervention playbooks as needed
Conduct value business reviews to document customer success and identify growth opportunities within accounts
Required Qualifications
4+ years of direct client management experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
Proven track record of delivering customer value and managing onboarding, training, and retention
Ability to simplify complex systems into actionable insights for clients
Experience in managing multiple projects and customer engagements simultaneously
Bilingual candidates with French and German language skills are a plus