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Senior Customer Experience Manager
A company is looking for a Senior Customer Experience Manager. Key Responsibilities Manage and support the customer service team, including training and handling escalations Own customer service tools and channels, ensuring operational excellence Monitor and report on customer experience metrics and lead continuous improvement efforts Required Qualifications 3-5 years of relevant customer experience (CX) experience Expertise in Gorgias, Shopify, Loop, and Klaviyo Experience leading a team of CX professionals Ability to analyze data and develop actionable insights Creative and innovative mindset with a willingness to test new ideas
A company is looking for a Senior Customer Experience Manager.
Key Responsibilities
Manage and support the customer service team, including training and handling escalations
Own customer service tools and channels, ensuring operational excellence
Monitor and report on customer experience metrics and lead continuous improvement efforts
Required Qualifications
3-5 years of relevant customer experience (CX) experience
Expertise in Gorgias, Shopify, Loop, and Klaviyo
Experience leading a team of CX professionals
Ability to analyze data and develop actionable insights
Creative and innovative mindset with a willingness to test new ideas
