Senior Customer Onboarding Manager

A company is looking for a Senior Manager, Customer Onboarding. Key Responsibilities Lead and manage a team of Customer Onboarding Managers to ensure high customer service and satisfaction Develop and implement efficient onboarding processes tailored to different customer segments Monitor customer feedback and onboarding metrics to continuously improve the onboarding experience Required Qualifications Bachelor's degree in business, communication, or a related field 3-5 years of people management experience 5+ years of experience in customer success or account management within the SaaS industry Proven track record of managing teams and improving customer onboarding processes Data-driven mindset with a strong analytical approach

Mar 27, 2025 - 23:55

A company is looking for a Senior Manager, Customer Onboarding. Key Responsibilities Lead and manage a team of Customer Onboarding Managers to ensure high customer service and satisfaction Develop and implement efficient onboarding processes tailored to different customer segments Monitor customer feedback and onboarding metrics to continuously improve the onboarding experience Required Qualifications Bachelor's degree in business, communication, or a related field 3-5 years of people management experience 5+ years of experience in customer success or account management within the SaaS industry Proven track record of managing teams and improving customer onboarding processes Data-driven mindset with a strong analytical approach