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Senior Customer Support Manager
A company is looking for a Senior Manager, Customer Support to lead a growing team and enhance support operations. Key Responsibilities Manage and mentor Associate Managers, focusing on coaching and performance management Oversee relationships with BPO partners to ensure performance and alignment with support standards Drive continuous improvement in support workflows and implement AI-driven enhancements Required Qualifications 6+ years of experience in customer support, with 3+ years in a management role Experience managing BPO partners and overseeing remote teams Hands-on experience in email/chat support and familiarity with Salesforce, Zendesk, and Intercom Experience in implementing AI or automation in a support organization Strong ability to operate in both strategic and tactical capacities
A company is looking for a Senior Manager, Customer Support to lead a growing team and enhance support operations.
Key Responsibilities
Manage and mentor Associate Managers, focusing on coaching and performance management
Oversee relationships with BPO partners to ensure performance and alignment with support standards
Drive continuous improvement in support workflows and implement AI-driven enhancements
Required Qualifications
6+ years of experience in customer support, with 3+ years in a management role
Experience managing BPO partners and overseeing remote teams
Hands-on experience in email/chat support and familiarity with Salesforce, Zendesk, and Intercom
Experience in implementing AI or automation in a support organization
Strong ability to operate in both strategic and tactical capacities
