Senior Technical Support Specialist
A company is looking for a Senior Technical Support Representative. Key Responsibilities Provide guidance and support to field representatives on products through various communication channels Collaborate with R&D to resolve complex technical issues and provide feedback on new product releases Assist in training and mentoring new Sales Representatives and perform various other assigned tasks Required Qualifications Bachelor's Degree in IT or Computer Science preferred or equivalent technical expertise Thorough knowledge of relevant products and technical support processes 2+ years of experience in a Technical Support role Proficiency with Windows Operating systems Ability to maintain composure in stressful situations and multi-task effectively
A company is looking for a Senior Technical Support Representative.
Key Responsibilities
Provide guidance and support to field representatives on products through various communication channels
Collaborate with R&D to resolve complex technical issues and provide feedback on new product releases
Assist in training and mentoring new Sales Representatives and perform various other assigned tasks
Required Qualifications
Bachelor's Degree in IT or Computer Science preferred or equivalent technical expertise
Thorough knowledge of relevant products and technical support processes
2+ years of experience in a Technical Support role
Proficiency with Windows Operating systems
Ability to maintain composure in stressful situations and multi-task effectively
