Senior Technical Support Specialist

A company is looking for a Technical Support, Senior Associate. Key Responsibilities Provides in-depth troubleshooting of software, system integration, network connectivity, biometric device performance, and database-related issues Performs root cause analysis and collaborates with various teams to resolve complex incidents Documents resolutions and contributes to knowledge base updates, ensuring traceability of incidents for auditing and reporting Required Qualifications 2 years of experience with a BS/BA; 0 years with an MS/MA; or 6 years without a degree Ability to obtain Public Trust clearance Must be a U.S. Citizen Experience with troubleshooting software, system integration, and biometric device performance Experience with root cause analysis and Tier 3 resolutions

Jun 13, 2025 - 07:40

A company is looking for a Technical Support, Senior Associate. Key Responsibilities Provides in-depth troubleshooting of software, system integration, network connectivity, biometric device performance, and database-related issues Performs root cause analysis and collaborates with various teams to resolve complex incidents Documents resolutions and contributes to knowledge base updates, ensuring traceability of incidents for auditing and reporting Required Qualifications 2 years of experience with a BS/BA; 0 years with an MS/MA; or 6 years without a degree Ability to obtain Public Trust clearance Must be a U.S. Citizen Experience with troubleshooting software, system integration, and biometric device performance Experience with root cause analysis and Tier 3 resolutions