Service Account Manager

A company is looking for a Service Account Manager to oversee customer account management for IP customers, focusing on retention and satisfaction. Key Responsibilities Act as the main point of contact for renewal-related queries from customers and internal teams Collaborate with various teams to ensure proper onboarding and management of customer accounts Prepare reports, cost estimates, and handle customer communications and invoicing Required Qualifications A minimum of six (6) years of customer service and account management experience in the IP industry Strong project management skills with proficiency in time management and organization Experience in handling customer data and ensuring compliance with policies Ability to work independently and as part of a team Willingness to train team members and assist in project completion

Apr 10, 2025 - 16:01

A company is looking for a Service Account Manager to oversee customer account management for IP customers, focusing on retention and satisfaction. Key Responsibilities Act as the main point of contact for renewal-related queries from customers and internal teams Collaborate with various teams to ensure proper onboarding and management of customer accounts Prepare reports, cost estimates, and handle customer communications and invoicing Required Qualifications A minimum of six (6) years of customer service and account management experience in the IP industry Strong project management skills with proficiency in time management and organization Experience in handling customer data and ensuring compliance with policies Ability to work independently and as part of a team Willingness to train team members and assist in project completion