Service Delivery Manager
A company is looking for a Service Delivery Manager. Key Responsibilities Lead the Regional Client Engagement Function, ensuring exceptional IT service for clients and internal teams Manage client service onboarding and operational readiness, optimizing service adoption and alignment with business needs Drive customer satisfaction and user experience initiatives, including quarterly reviews and service performance analysis Required Qualifications 15+ years of leadership experience in IT service delivery and client engagement Proven track record in managing high-touch service delivery models for enterprise clients Extensive experience in executive stakeholder management and service governance Strong background in client onboarding and large-scale IT integrations Expertise in service escalations and incident management
A company is looking for a Service Delivery Manager.
Key Responsibilities
Lead the Regional Client Engagement Function, ensuring exceptional IT service for clients and internal teams
Manage client service onboarding and operational readiness, optimizing service adoption and alignment with business needs
Drive customer satisfaction and user experience initiatives, including quarterly reviews and service performance analysis
Required Qualifications
15+ years of leadership experience in IT service delivery and client engagement
Proven track record in managing high-touch service delivery models for enterprise clients
Extensive experience in executive stakeholder management and service governance
Strong background in client onboarding and large-scale IT integrations
Expertise in service escalations and incident management
