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Service Delivery Manager
A company is looking for a Service Delivery Manager. Key Responsibilities Monitor Service Desk Activity Report on SLA and Key metrics Communicate during critical outages and incidents Required Qualifications Experience in service delivery management Knowledge of SLA management and reporting Familiarity with incident management processes Ability to implement new technologies Proven track record of process improvement
A company is looking for a Service Delivery Manager.
Key Responsibilities
Monitor Service Desk Activity
Report on SLA and Key metrics
Communicate during critical outages and incidents
Required Qualifications
Experience in service delivery management
Knowledge of SLA management and reporting
Familiarity with incident management processes
Ability to implement new technologies
Proven track record of process improvement
