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Service Desk Engineer
A company is looking for a Service Desk Engineer to join their team. Key Responsibilities Maintain client platforms and provide exceptional customer care Diagnose, analyze, troubleshoot, and resolve IT problems, collaborating with SaaS providers and development teams Support enterprise-level applications and manage service desk operations 24/7 Required Qualifications Proven experience in a Service Desk team with ticket management skills Familiarity with SLAs and service timelines Experience with Jira Service Management or similar tools Ability to engage with clients at all levels, including senior stakeholders Flexibility to work various hours, including weekends and holidays
A company is looking for a Service Desk Engineer to join their team.
Key Responsibilities
Maintain client platforms and provide exceptional customer care
Diagnose, analyze, troubleshoot, and resolve IT problems, collaborating with SaaS providers and development teams
Support enterprise-level applications and manage service desk operations 24/7
Required Qualifications
Proven experience in a Service Desk team with ticket management skills
Familiarity with SLAs and service timelines
Experience with Jira Service Management or similar tools
Ability to engage with clients at all levels, including senior stakeholders
Flexibility to work various hours, including weekends and holidays