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Service Desk Level 2 Analyst
A company is looking for a Service Desk Level 2 Analyst. Key Responsibilities Provide second-level support for desktops, laptops, printers, mobile devices, software, and network systems Troubleshoot and resolve technical issues; escalate when necessary Collaborate with IT teams to address systemic issues and improve service delivery Required Qualifications Associate or Bachelor's degree in IT or related field HDI Support Center Analyst (HDI-SCA) certification preferred ITIL Foundation certification preferred 2-4 years of experience in technical support, with at least 1 year in a service desk environment Proficiency with Microsoft Office Suite and Windows OS
A company is looking for a Service Desk Level 2 Analyst.
Key Responsibilities
Provide second-level support for desktops, laptops, printers, mobile devices, software, and network systems
Troubleshoot and resolve technical issues; escalate when necessary
Collaborate with IT teams to address systemic issues and improve service delivery
Required Qualifications
Associate or Bachelor's degree in IT or related field
HDI Support Center Analyst (HDI-SCA) certification preferred
ITIL Foundation certification preferred
2-4 years of experience in technical support, with at least 1 year in a service desk environment
Proficiency with Microsoft Office Suite and Windows OS
