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Contact Center Supervisor
A company is looking for a Supervisor Contact Center. Key Responsibilities Provide direction and support to the team to ensure outstanding service and performance goals are met Conduct coaching sessions and provide feedback to facilitate team member growth Monitor workflows and optimize operations for efficiency and compliance Required Qualifications Bachelor's degree in Business or equivalent related experience required Minimum five years of member service/customer service experience required Minimum one year of leadership experience in a Financial Institution or Contact Center required Experience with an automated call distribution (ACD) system preferred General knowledge of federal and state regulations governing deposits, lending, and electronic funds
A company is looking for a Supervisor Contact Center.
Key Responsibilities
Provide direction and support to the team to ensure outstanding service and performance goals are met
Conduct coaching sessions and provide feedback to facilitate team member growth
Monitor workflows and optimize operations for efficiency and compliance
Required Qualifications
Bachelor's degree in Business or equivalent related experience required
Minimum five years of member service/customer service experience required
Minimum one year of leadership experience in a Financial Institution or Contact Center required
Experience with an automated call distribution (ACD) system preferred
General knowledge of federal and state regulations governing deposits, lending, and electronic funds