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Contact Center Supervisor
A company is looking for a Supervisor, Contact Center. Key Responsibilities Supervise a team of Care Advisors to ensure eligibility of leads and referrals Coach, mentor, and develop staff to meet departmental goals Monitor and report on key performance indicators (KPIs) within the Contact Center Required Qualifications 3+ years of experience as a call center supervisor or similar role Experience with human services or healthcare for elderly and disabled clients is highly desired Working knowledge of Medicaid and related program/regulatory requirements is highly desired Tech-savvy with knowledge of phone systems and CRMs Bilingual skills preferred
A company is looking for a Supervisor, Contact Center.
Key Responsibilities
Supervise a team of Care Advisors to ensure eligibility of leads and referrals
Coach, mentor, and develop staff to meet departmental goals
Monitor and report on key performance indicators (KPIs) within the Contact Center
Required Qualifications
3+ years of experience as a call center supervisor or similar role
Experience with human services or healthcare for elderly and disabled clients is highly desired
Working knowledge of Medicaid and related program/regulatory requirements is highly desired
Tech-savvy with knowledge of phone systems and CRMs
Bilingual skills preferred
