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Contact Center Supervisor
A company is looking for a Supervisor Contact Center. Key Responsibilities Provide direction and support to ensure outstanding service and performance goals are met Conduct coaching sessions and provide feedback to foster team professional growth Monitor workflows for operational efficiency and ensure compliance with policies and regulations Required Qualifications Bachelor's degree in Business or equivalent related experience required Minimum five years of member service/customer service experience required Minimum one year of leadership experience in a Financial Institution or Contact Center required Experience with an automated call distribution (ACD) system preferred General knowledge of federal and state regulations governing deposits and lending
A company is looking for a Supervisor Contact Center.
Key Responsibilities
Provide direction and support to ensure outstanding service and performance goals are met
Conduct coaching sessions and provide feedback to foster team professional growth
Monitor workflows for operational efficiency and ensure compliance with policies and regulations
Required Qualifications
Bachelor's degree in Business or equivalent related experience required
Minimum five years of member service/customer service experience required
Minimum one year of leadership experience in a Financial Institution or Contact Center required
Experience with an automated call distribution (ACD) system preferred
General knowledge of federal and state regulations governing deposits and lending
