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Service Manager
A company is looking for a Service Manager (remote) to oversee the end-to-end lifecycle of IT services. Key Responsibilities Define, monitor, and report on SLA/SLO for critical IT services, ensuring adherence and driving initiatives for improvement Collaborate with IT Operations and DevOps teams for seamless service transitions and effective incident management Develop and implement best practices for service management processes, leveraging ITIL frameworks in a fast-paced environment Required Qualifications 7+ years of progressive IT experience Strong understanding of IT infrastructure, cloud platforms, and modern application architectures Experience with ITIL, DevOps, Agile methodologies, and other IT best practices Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or equivalent experience Relevant certifications (e.g., ITIL, PMP, AWS, or Azure certifications) are preferred
A company is looking for a Service Manager (remote) to oversee the end-to-end lifecycle of IT services.
Key Responsibilities
Define, monitor, and report on SLA/SLO for critical IT services, ensuring adherence and driving initiatives for improvement
Collaborate with IT Operations and DevOps teams for seamless service transitions and effective incident management
Develop and implement best practices for service management processes, leveraging ITIL frameworks in a fast-paced environment
Required Qualifications
7+ years of progressive IT experience
Strong understanding of IT infrastructure, cloud platforms, and modern application architectures
Experience with ITIL, DevOps, Agile methodologies, and other IT best practices
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or equivalent experience
Relevant certifications (e.g., ITIL, PMP, AWS, or Azure certifications) are preferred
