Software Support Coordinator
A company is looking for a Software Support Coordinator to provide support for web-based student management software for K-12 School Districts. Key Responsibilities: Learn and act as a support resource for the company's products and Customer Help Desk system Resolve an average of 10 - 15 support calls daily with prompt response and resolution times Ensure timely handling of customer support calls and minimize escalations to external resources Required Qualifications: Experience in a customer support role, preferably in software or technology Ability to work independently and collaboratively in a team environment Capable of managing multiple tasks and working under pressure Familiarity with web-based software and troubleshooting techniques Availability to handle after-hours support calls as necessary
A company is looking for a Software Support Coordinator to provide support for web-based student management software for K-12 School Districts.
Key Responsibilities:
Learn and act as a support resource for the company's products and Customer Help Desk system
Resolve an average of 10 - 15 support calls daily with prompt response and resolution times
Ensure timely handling of customer support calls and minimize escalations to external resources
Required Qualifications:
Experience in a customer support role, preferably in software or technology
Ability to work independently and collaboratively in a team environment
Capable of managing multiple tasks and working under pressure
Familiarity with web-based software and troubleshooting techniques
Availability to handle after-hours support calls as necessary
