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Staff Escalation Engineer
A company is looking for a Staff Escalations Engineer (Pacific Time Zone Required). Key Responsibilities Respond to and resolve critical customer situations, ensuring high-quality support Collaborate with Engineering and Operations teams to troubleshoot issues and provide feedback Develop knowledge base articles and mentor team members to enhance professional development Required Qualifications Minimum 5+ years of experience as an escalation engineer in networking or web security Strong experience troubleshooting network and performance issues using various tools Expert knowledge of networking protocols such as TCP, HTTP, and DNS Hands-on experience with Linux, Unix, and FreeBSD operating systems Bachelor of Science in Computer Science/Engineering or equivalent advanced certifications
A company is looking for a Staff Escalations Engineer (Pacific Time Zone Required).
Key Responsibilities
Respond to and resolve critical customer situations, ensuring high-quality support
Collaborate with Engineering and Operations teams to troubleshoot issues and provide feedback
Develop knowledge base articles and mentor team members to enhance professional development
Required Qualifications
Minimum 5+ years of experience as an escalation engineer in networking or web security
Strong experience troubleshooting network and performance issues using various tools
Expert knowledge of networking protocols such as TCP, HTTP, and DNS
Hands-on experience with Linux, Unix, and FreeBSD operating systems
Bachelor of Science in Computer Science/Engineering or equivalent advanced certifications