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Support Engineer II
A company is looking for a Support Engineer II (eStar/V3/eSped Special Programs Solutions). Key Responsibilities Provide Tier 2 technical support and act as a trusted advisor to clients Analyze client programs and offer recommendations to maximize results Document issues and track case progress using the Zendesk tracking system Required Qualifications Bachelor's Degree and/or equivalent experience 4+ years of experience in a customer-facing technical support role Experience troubleshooting SaaS applications Familiarity with SQL, Freighter, and relational databases Experience using Zendesk, Salesforce, and/or Netsuite
A company is looking for a Support Engineer II (eStar/V3/eSped Special Programs Solutions).
Key Responsibilities
Provide Tier 2 technical support and act as a trusted advisor to clients
Analyze client programs and offer recommendations to maximize results
Document issues and track case progress using the Zendesk tracking system
Required Qualifications
Bachelor's Degree and/or equivalent experience
4+ years of experience in a customer-facing technical support role
Experience troubleshooting SaaS applications
Familiarity with SQL, Freighter, and relational databases
Experience using Zendesk, Salesforce, and/or Netsuite