Support Navigator Supervisor

A company is looking for a Support Navigator Supervisor to manage a team providing resources and support for military members and their families. Key Responsibilities Lead and manage a team of Support Navigators for outbound contact services Monitor service quality and compliance with established standards and procedures Facilitate access to resources and services through client referrals and connections Required Qualifications Master's degree in a social science field (Psychology, Social Work, Sociology, etc.) Minimum 3 years of call center customer service experience with 2+ years in a supervisory role Proficiency in Microsoft Office tools and electronic documentation systems U.S. citizenship and fluency in English Ability to pass background checks and have a suitable remote work environment

Apr 23, 2025 - 08:16

A company is looking for a Support Navigator Supervisor to manage a team providing resources and support for military members and their families. Key Responsibilities Lead and manage a team of Support Navigators for outbound contact services Monitor service quality and compliance with established standards and procedures Facilitate access to resources and services through client referrals and connections Required Qualifications Master's degree in a social science field (Psychology, Social Work, Sociology, etc.) Minimum 3 years of call center customer service experience with 2+ years in a supervisory role Proficiency in Microsoft Office tools and electronic documentation systems U.S. citizenship and fluency in English Ability to pass background checks and have a suitable remote work environment